Shipping Policy

At Nine28.in, operated by Epicfash Pvt Ltd, we are committed to delivering your orders promptly and efficiently. Please review our Shipping Policy to understand how we handle shipping, delivery times, costs, and related inquiries.

1. Shipping Locations

1.1 We currently ship to all locations within India.

1.2 International shipping is not available at this time.

2. Processing Time

2.1 All orders are processed within 1-3 business days after receiving payment confirmation.

2.2 Orders are not shipped or delivered on Sundays or public holidays.

2.3 In case of high order volume, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

3. Shipping Costs

3.1 Standard shipping charges are calculated at checkout based on your location and order weight.

3.2 Free shipping is available for orders above ₹999 within India.

4. Delivery Time

4.1 Standard Delivery: 5-7 business days within metro areas.

4.2 For remote or rural areas, delivery may take an additional 3-5 business days.

4.3 Delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control, such as courier delays or unforeseen circumstances.

5. Order Tracking

5.1 Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

5.2 Please allow up to 24 hours for the tracking information to update.

6. Delivery Issues

6.1 If your package is delayed, lost, or damaged during transit, please contact us at +91 8178436904 (available between 11 AM to 7 PM, Monday - Saturday) or support@nine28.in with your order details.

6.2 We will work with the courier service to resolve any delivery issues promptly.

7. Address Information

7.1 Please ensure that your shipping address is accurate and complete when placing your order.

7.2 We are not responsible for orders shipped to an incorrect address provided by the customer.

8. Shipping Restrictions

8.1 We do not ship to PO Boxes or military addresses.

8.2 Certain items may have shipping restrictions due to regulatory guidelines or material safety standards.

9. Damaged or Lost Packages

9.1 If your package arrives damaged, please contact us within 48 hours of receiving the item with photos of the damage.

9.2 For lost packages, please notify us within 7 days of the estimated delivery date.

10. Contact Us

For any questions or concerns related to shipping, please contact us:

Phone: +91 8178436904 (Available between 11 AM to 7 PM, Monday - Saturday)
Email: support@nine28.in
Address: 3/146 Subhash Nagar, New Delhi-110027

By placing an order on Nine28.in, you agree to the terms outlined in this Shipping Policy.