Return and Refund Policy
At Nine28.in, operated by Epicfash Pvt Ltd, we strive to ensure your complete satisfaction with our products. Please review our refund and exchange policy outlined below:
Returns and Exchanges
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Eligibility: Due to the nature of our products, we do not accept returns or exchanges unless the item you received is defective or damaged.
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Reporting Damages: If you receive a defective or damaged product, please contact us within 7 days of delivery for return at support@nine28.in with your order number and a description of the issue. We may request photos of the damaged item to process your claim.
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Resolution: Upon verification of the defect or damage, we will offer you the option of a replacement/Exchange of your damaged products will be delivered in 3-5 days or a full refund. Refunds will be Credited to the original method of payment within 7-10 business days.
Non-Returnable Items
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Opened or Used Products: For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
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Final Sale Items: Items marked as "final sale" are not eligible for return or exchange.
Contact Information
If you have any questions or concerns regarding our refund and exchange policy, please contact us:
- Phone: +91 8178436904 (Available between 11 AM to 7 PM, Monday - Saturday)
- Email: support@nine28.in
Note: This policy is subject to change without prior notice. Please review it periodically for any updates.
By making a purchase on Nine28.in, you acknowledge and agree to the terms of this refund and exchange policy.
